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Check LANDesk Agent Health

May 8, 2017, 12:09 pm
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Hi guys,

 

I would like to know how many ways there are to identify a problem with Landesk Agent. I use Landesk 9.5 and when CBA8 stops to work, or another kind of trouble like that, it is difficult to analysed. I've found these documents: VBScript to check LANDesk Agent Health and reinstall if needed and CBA 8, unable to contact the remote agent

 

For give an idea, they are really nice but are there others points to think about? The point is to create a program that inform us about the Landesk agent health and, if necessary, reinstall it.

 

Thanks

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crashed module LDAPWhoAmI.exe

June 27, 2016, 4:53 am
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show this windows:

 

Снимок.JPG

 

in win event:
Application Error, id 1000

 

Имя сбойного приложения: LDAPWhoAmI.exe, версия: 10.0.1.24, метка времени: 0x56a79182

Имя сбойного модуля: MSVCR110.dll, версия: 11.0.51106.1, метка времени: 0x5098858e

Код исключения: 0xc0000417

Смещение ошибки: 0x0009f979

Идентификатор сбойного процесса: 0xae4

Время запуска сбойного приложения: 0x01d1d04c079041d9

Путь сбойного приложения: C:\PROGRA~1\LANDesk\LDCLient\LDAPWhoAmI.exe

Путь сбойного модуля: C:\PROGRA~1\LANDesk\LDCLient\MSVCR110.dll

Идентификатор отчета: 4668b9f9-3c3f-11e6-bc56-ecb1d72e8ff9

Полное имя сбойного пакета: %14

Код приложения, связанного со сбойным пакетом: %15

 

this problem It occurs when inventory runs, process ldiscn.

anyone else seen this problem?

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LDISCN32.exe: Application Error The application failed to initialize properly (0xc0150002). Click on OK to terminate the application

January 14, 2011, 7:20 am
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Hello,

 

I'm getting this error on some 2003 servers when I try to run the inventory scan.

 

LDISCN32.exe - Application Error

The application failed to initialize properly (0xc0150002). Click on OK to terminate the application.

 

Any help on this?

 

Thanks

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Custom data fields? I need to to add a few and get close to 100% coverage

July 22, 2015, 8:28 am
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I need some advice on how to add a couple of custom data fields.  I need to add custom fields from a previous database, and I need to add my own custom "Function" field.  I only have the Management Suite 9.6 sp 0.  No other addons like the Inventory or Analytics.

 

Custom Fields from Previous Database

I've been given from a previous inventory system a list of computer names, serial numbers, and custom fields.  I can match it all up using serial number as a key, but  I need to add the custom data fields.  These are department and cost center.  The list is for about 6,000 computers, most of which were manually collected.  Because of the effort involved in collecting the data, I need to get these into the database, even if they aren't used much.

 

Custom "Function" field

I also found with my last large deployment that I need to classify computers based on it's function.  A custom "Function" field.  It's a hospital, so some computers are in the OR and others run a TV screen of advertisements.  They have different deployment requirements then a secretary or patient room computer.  Actually the rule list became quite complicated.  That's fine, but all I had to categorize them is OU, subnet, name, model, and installed software.  With no ability to use another query in a query, or a temporary table, my queries became very complicated and slow.  A "function" field would help a lot if it gets close to 100% coverage.

 

I've got the custom field in the registry, and have inventory collecting it.  It works nice, but I won't get full coverage with it.  For example, I might not be allowed to write to a registry on some computers (ie Vendor owned that runs lab or surgery equipment).  I've tried deploying a .bat file, but didn't get 100% success, and I'm starting to think 100% of any deployment is unrealistic.

 

I've played around with thecustom forms.  That looks good.  It could help with future collection of department, cost center, computer function fields.  It could get some more coverage of the custom data if I have compliance from field support.

 

I've seen how I can manually add a field in the Inventory window for a specific computer. But wow that'd be slow.  We have 12,000 objects in our inventory.  Even if half are old, It'd take forever to do it that way.  Having to even do 100 would be a cause for beer at lunch, I mean at 5.

 

I've access to the Database and the thought of sql insert/update queries has crossed my mind.  But the database is big and would take some time to figure out.  I have a lot of other work to do so holding that off as a last resort.

 

Any advice would be appreciated.  I'd rather do this within the Console because I'm trying to avoid making this too difficult for someone else to step in and do.  But if this has to be done using some programming or outside manipulation of the database then its something I definitely consider since both are very important.  I'm functional in c#, powershell, and sql.  I have a database admin who should be a sql master and a couple guys who know a bit of VB who could potentially help.  Also I might be looking at it wrong, so if there is another process that can accomplish the division of computers besides the custom field that could work too.

 

Thanks

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Query for custom file?

August 25, 2016, 8:44 am
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I have a deployment job set up that copies a custom configuration file to the client's hard drive. I want to set up a query to find out if this task was successful. Is there a way to do this?

 

I've already added the file to the "to be scanned" section of the Manage Software List. I just cannot figure out how to query for it. I am running LANDESK 2016.

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Missing Attributes From Inventory

April 12, 2017, 5:02 am
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Hello there,

 

I was adding custom attributes into LDMS inventory to import some data into it. Then I was asked to change the location of these attribute (Instead of being the device, they wanted to have them under Custom Data). So I deleted the old attributes and added them again under Custom Data.

 

Now I am not able to see these attributes under the Custom Data. However, if I try to create a new column set, the attributes will show up (Including the ones that I deleted)

 

Can anyone help with that?

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Exporting and Importing LANDesk users

July 25, 2017, 11:47 am
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Anyone know of a tool or way to do this? I have alot of users to migrate over to a new core server...

 

I was hoping to export them but it does not seem possible. It will Export a Sys file but not an ldms file so nothing can be imported to the new core..

 

We are going from a 9.5 core to a 2016.3.

 

Any ideas?

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http status 503: service unavailable e

March 25, 2008, 12:27 pm
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Getting error message when initiating inventory scan from 32bit console.

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Inventory Query for PowerShell Version

October 20, 2015, 11:35 am
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Hi there,

 

Wondering if anyone has had any success in getting reliable data back from Inventory on the version of PowerShell installed?  If so, would you mind sharing the secret sauce?

 

Thanks in advance,

Kevin

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Lost contact error

January 29, 2009, 6:08 am
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Hello,

when I try to do 'inventory scan' from console I have the errore 'Lost contact'.

In my console I have 2 windows machine, the first is the core server, the second is a XP machine.

I have the same error on both machine.

 

Have you some ideas ?

 

Thanks

Andrea

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LDISCN32 Errors

March 26, 2012, 1:59 pm
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LDMS 9.0 SP3

Agent is a Windows 2000 server

 

I am unable to get the inventory scanner to run. Below is what I found in the LDISCN32.LOG.

 

Mon, 20 Feb 2012 02:22:09 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Mon, 20 Feb 2012 02:23:41 We can not verify the platform!
Mon, 20 Feb 2012 02:23:41 We can not verify the platform!
Mon, 20 Feb 2012 02:23:42 We can not verify the platform!
Mon, 20 Feb 2012 02:23:42 We can not verify the platform!
Mon, 20 Feb 2012 02:24:43 LookupAccountName failed '1332'
Mon, 20 Feb 2012 02:26:21 LookupAccountName failed '1332'
Mon, 20 Feb 2012 02:26:21 open key Software\Utimaco\SGEasy with flags 0x20019 returns handle 0, status 2
Mon, 20 Feb 2012 02:26:29 LookupAccountName failed '1332'
Thu, 23 Feb 2012 04:05:15 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Thu, 23 Feb 2012 04:06:41 We can not verify the platform!
Thu, 23 Feb 2012 04:06:41 We can not verify the platform!
Thu, 23 Feb 2012 04:06:41 We can not verify the platform!
Thu, 23 Feb 2012 04:06:41 We can not verify the platform!
Thu, 23 Feb 2012 04:07:45 LookupAccountName failed '1332'
Thu, 23 Feb 2012 04:09:25 LookupAccountName failed '1332'
Thu, 23 Feb 2012 04:09:25 open key Software\Utimaco\SGEasy with flags 0x20019 returns handle 0, status 2
Thu, 23 Feb 2012 04:09:33 LookupAccountName failed '1332'
Sun, 26 Feb 2012 04:14:17 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Wed, 29 Feb 2012 04:21:21 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Sat, 03 Mar 2012 04:44:33 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Wed, 07 Mar 2012 02:28:56 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Sat, 10 Mar 2012 03:28:09 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Wed, 14 Mar 2012 02:16:12 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Thu, 15 Mar 2012 14:52:46 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Thu, 15 Mar 2012 15:20:33 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Sat, 17 Mar 2012 02:53:32 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Tue, 20 Mar 2012 03:43:47 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Thu, 22 Mar 2012 14:01:05 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Fri, 23 Mar 2012 04:25:56 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824
Mon, 26 Mar 2012 17:34:09 Unable to add total cpu utilization counter.  Will not be monitoring CPU utilization.  -1073738824

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ldiscn32.exe crashes every time, even after client reinstallation

June 9, 2015, 1:01 pm
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ldiscn32.exe crashes every time, locally on one of my Win7x64 client machines.  no ldiscn32.log file is created.  even the /o switch won't produce a log file.

event viewer shows minimal info.  Faulting application/module name: LDISCN32.EXE, version: 9.60.2.111, time stamp xxx.

Event ID =1000, Task Category = (100).  Exception code: 0x40000015

running locally or remotely (via psexec) both return error code 3.  I can run miniscan.exe successfully via psexec which will update the ip in ldconsole, allowing remote control.

I've tried to reinstall the entire client twice but the issue persists.  The client machine seems totally fine outside of ldiscn32...

 

This is how the wscfg32.log file ends the client install process:

Tue, 09 Jun 2015 14:25:07 Processing [Final Post Copy]

Tue, 09 Jun 2015 14:25:07 INI:  EXEC01=C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE, /NOUI /NOCD /SYNC /F, INSTALLONLY

Tue, 09 Jun 2015 14:25:07 Starting process: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

Tue, 09 Jun 2015 14:25:13 Processes returned : 3

Tue, 09 Jun 2015 14:25:13 CheckProcessExitCode processed app name: LDISCN32.EXE

Tue, 09 Jun 2015 14:25:13 FAILED:  Running application: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

Tue, 09 Jun 2015 14:25:13 FAILED:  bCriticalError set to TRUE. Processing C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE

Tue, 09 Jun 2015 14:25:13 Overall Install Status:

Tue, 09 Jun 2015 14:25:13 FAILED:  Finished

Tue, 09 Jun 2015 14:25:13 SUCCEEDED:  Delete (c:\ENUNTCFG.MRL)

Tue, 09 Jun 2015 14:25:14 FAILED:  bCriticalError is true.  Setting exit code to ERROR_INSTALL_FAILURE

Tue, 09 Jun 2015 14:25:36 WorkThreadProc()wscfg32.exe not call reboot here directly since either reboot not needed or ignore reboot set to true

Tue, 09 Jun 2015 14:25:36 UPdateClientDbStatus:  Core Name is:

Tue, 09 Jun 2015 14:25:36 Application exit value is 1603

 

I haven't tried the UninstallWinClient.exe from ldmain yet... but it seems a client re-installation first uninstalls all modules before re-installing... not sure if there's a difference there.

Suggestions?  We're running LDMS 9.6 sp1.

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Database exception: LDInv.dll

November 18, 2008, 2:51 am
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Database exception: SCA8D.SCN, LDInv.dll
-2147217864
Row cannot be located for updating. Some values may have been changed since it was last read.

 

 

Can anyone offer any suggestion how i may trace the above issue

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Get Windows Scheduled Tasks in Inventory

December 23, 2008, 1:22 pm
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Has anyone come up with a solution for getting the Windows Scheduled Tasks in Inventory?  I am pretty sure it could be done with the combination of ldscnhlp.ini, schtasks.exe, and some script to generate a data file in the format LANDesk understands.  Before I tackle this, I thought it would be good to check if anyone has already done it.

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Can i get the serial number of fujitsu scanners

June 4, 2009, 9:28 am
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dear all ,

 

iam trying to pull the serial number of 200 fujitsu scanners to the LANDesk Inventory

 

i can see simple information about these scanners in the inventory ( Manifacure , name , number ) because it is connected via USB

i went to Ports --> USB --> Device --> 3 --> ...

 

but i want to get the serial number but  :

1- the seriall number is not  written in the regisry 

2- i can see the serial if i go to control panel ---> scanners and cameras ---> right click fujitsu scanner  ---> go the tab device info ---> serial number

3- the vendor cant help till now

 

where is the Hero which will solve this ??????????????? !!!!!!!!!!!!!!!!!!!!!!!!

 

 

I am waiting  ........

 

 

Regards

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User accounts that have admin rights on a computer

February 1, 2010, 2:44 pm
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Is it possible to run a report in LDMS that will provide a list of users that have admin rights to that box.

 

Thanks.

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Inventory scanner unable to connect to the core

March 6, 2013, 3:13 pm
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75% of the machines for my firm are in remote,field offices.  These computers are non-domain workstations.   When installing the agent on a few of these branch computers, the installation goes through normally, however the machines do not show up on the core.  Someon mentioned to me that the inventory scanner possibly did not run on the machines.  when I go to run the inventory scanner, i get the attached error "LDSCN32: The inventory server ... did not respond"

 

I suspect that during the agent configuration, I would need to change the core server name to the Gateway's public address.  will that work the way I expect it?  the wayward cliend will in an inventory scan and reach out to the gateway appliance. the gateway appliance forwards the connection on to the core?

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Fixed Hard Drive Serial Number is incorrect

July 1, 2015, 2:05 am
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To whom it may concerns,

 

     There is a fixed hard drive serial number incorrect situation. We found several customer machines which installed LDMS 9.5 SP3 got this problem.  Please see the image file serialnumber2.png, This pic was captured this machine inventory tree, and the hard drive serial number is incorrect. But if see the image file named serialnumber1.png. This pic was captured from the machine powershell command line. and it did returned the correct hard drive serial number. I have checked the workaround solution from https://community.landesk.com/support/docs/32711. But I hope this problem can be fixed future.

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Duplicate computer entry in network view (with same Device ID, same Device name, same NIC Address)

November 9, 2017, 3:30 am
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We have installed new Core server with 2016.3U4 and we have migrated our clients, from 9.5 infrastructure, installing the new 2016.3U4 agent.

This is working quite fine, but in some cases we have duplicated entry in the network view (all devices). The inventory of the two objects\PCs is identical and also checking in the DB we can see only one entry for that computer name.

Also performing a Query to extract only the hostname of the duplicated PC, we receive two entry as result.

LANDesk is set to remove duplicate ID, but seems this is not the case or this duplication is not recognized as duplicate ID\Device.

A workaround is delete one of the two entry (and in this case also the other disappears) and wait a new inventory that will create only one correct entry.

Does someone know the possible cause of this? or a better workaround\solution?

 

Thank you in advance

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Inventory Scan Error: The System Connot find the path Specified

August 7, 2008, 6:49 am
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I am having some issue with the Inventory Scan function of a few devices (All servers).

 

 

Since the Agent has been deployed I have been unable get a full scan to complete, whether initiated from the Client or the Core.

 

 

When initiated from the client scan seems to bomb out part way through scanning the Hardware.  When intiated from the Core the scan fails with the error 'The Sytem cannot find the path Specified'.

 

 

I have tried to force a full scan & sync (Using the /F /SYNC switches) but the same issue.

 

 

Having searched all through the logs on both the server and client I am unable to determine exactly what it is failing on.  Please can someone point me towards the correct logs that would help me diagnose this better as it is starting to drive me crazy.

 

 

Thanks,

 

 

 

 

 

OD

 

 

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