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Inventory service on server stops

February 10, 2011, 7:08 am
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I've noticed that every couple of days, the inventory service on the server stops working. I can manually start it and everything will work for a few more days but it will just stop again. I checked the event viewer logs and found:

 

Database exception: SCA7F1C.SCN, LDInv.dll
-2147467259
Data provider or other service returned an E_FAIL status.

 

Error comitting on table LD_SCHEDULED_TASKS:   DATA PROVIDER OR OTHER SERVICE RETURNED AN E_FAIL STATUS.
     Increased column size might be necessary, Thread ID: 7536.

 

How can I resolve this? I'm running LDMS 9.0SP2 on Windows2k8R2, database is running on Windows2k3R2 with MSSQL 2005. Thanks

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Clients 'Last Updated by Inventory Server' is not current

February 18, 2010, 7:21 am
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Guys,

 

I'm concerned about the state of our Landesk installation. I have sorted our client list by 'Last Updated by Inventory Server' and a lot of them are upto 3 months old.

 

I have confirmed that the clients are online and have landesk installed.

Can anyone tell me whats going on here? It's alarming that this has happened and I am starting to wonder if that invalidates our entire software management procedure.

 

Can anyone explain also why last updated by inventory server differs from last hardware scan date and last software scan date?

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Default Network Printer

June 15, 2010, 4:48 am
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Hi there,

 

since Landesk 8.7 we miss our network printers in the inventory. Every network printer on the client is mapped through an UNC path like \\serverdc01\printer001.

In the past we could see the default printer and all the network printers. But now in 8.8 and former in 8.7 we could not see the printers.

 

The printers came to the inventory by Landesk. We had no registry key or soemthing else for the printers. What we modified in the ldappl3.ini are only a few registry settings to get more data.

 

Has anyone an idea?

 

Regards

 

Karel

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more XXX.scan files in the C:\Program Files\LANDesk\ManagementSuite\ldscan folder

November 23, 2010, 6:08 am
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more XXX.scan files in the C:\Program Files\LANDesk\ManagementSuite\ldscan folder.

 

and the inventory service start.

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Inventory of all printers attached to a workstation or / and an user

May 4, 2011, 8:12 am
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Hi everybody and thaks for all the help you provide

 

I would like to inventory all the printers attached to a workstation or / and a user

 

Could you help me

I don't find the way to do that easily.

 

Thanks a lot

 

Fab

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LDISCN32.exe

September 21, 2011, 5:37 am
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Hi

 

Apologies for what might be a very simple question...

 

I am having issues with a number of devices not updating in the inventory. I have tried running a manual run of of LDISCN32.exe with the switches /F /L /V (i a have also tried various other swithces) but i can see no evidence of a log file or error report? also I can see no evidence of the scan file being passed back to the server. I am sure I'm just not looking in the right plave for error logging?

 

On a seperate note these devices do not apply policy, when process runs it identifies a policy is required but does not execute its application. See attached image.

 

 

image.png

 

 

Thanks in advance

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cannot run Inventory and Vulscan on Client.

January 9, 2014, 2:41 am
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I have been working on the our new landesk core server 9.5 for almost 3 days to get the inventory and vulscan running on the client.

Currently I have already 5000+ client on this core. The problem is that I cannot when I run Inventory it displays an error message that LDSCN32.exe, the inventory Server did not responds. even though the service is running on the core server. I have even tried all the resolution found over the net to check if port 5007. Run Telnet, uninstall and reinstall inventory server but still got same error.

 

while the vulscan Just keep on looking for an update on the core server.

 

One thing have notice on the new core is that most of the files on the LDLogon directory was missing, I have idea on what had happen that those files were deleted. when I have check the recycle found no deleted files.

 

I could still login to the management suite application and do thing like create agent, create queries, policies,

 

Is there a solution to get this working?

 

Any suggestions or help would highly be appreciated...

 

Thanks...

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I need to get rid of encoded-like characters in Custom Data retrieved from the registries

January 10, 2014, 6:24 am
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Hi,

 

I am trying to retrieve the TimeZone information from HKLM\SYSTEM\CurrentControlSet\Control\TimeZoneInformation using Custom Data. Indeed, it does it's job, but it also retrieves some encoded-like characters appended to the information I need (e.g. : "GMT Standard Time        b        ?<  O?  ?x?             ?   ?<"). Any idea if I can remove those characters?

 

Thank you!

Ioana

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Getting HP Warranty Information Using Data Analytics

August 12, 2014, 10:45 am
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We are having problems with some computers pulling warranty information into the LANDesk console.  I have a problem with one computer not pulling the information in even though the serial number is in the database.  I looked up the computer on HP's website and it requires the product number to get the warranty information.  So I went to the computer.system.model number and the model number is missing.  Can anyone tell where this information is located on the system?  I would like to verify if the information does not exist on the computer or if I am getting a bad inventory from the computer.

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9.6 Not Displaying Last Scanned Data in All Devices View

August 18, 2014, 9:10 am
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Performed the Upgrade to 9.6.

 

The All Devices view is no longer showing any data for columns besides the IP address. It does display properly in the Mobile and Computers view.

How do we get the full information to show up? The All Devices view is important for me.

 

Thanks

 

Adding to my earlier note: agent version stays the same but just shows a new config date? That somehow doesn't make sense.

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Can i Change the Computer Name Using Landesk ?

January 19, 2009, 10:30 pm
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Is it possible to change the computer name using Landesk ?

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Clients not reporting Inventory Scans

January 10, 2011, 7:10 am
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Ok so I have a wierd little problem with LDMS 9.0SP2. A number of client machines are failing to report back to the inventory server correctly. Machines are powered on and running Security scans fine, but the inventory doesn't update. For example, it is showing machine with Last Startup Time of over 3 months ago. I know these machines have been restarted multiple times since then, but I can not get them to refresh their inventory. I have forced inventory scans, updated agents, but nothing seems to work. There is also a couple hundred machines that have little or no inventory data. Why is this happening and how can I fix this?

 

Having machines that dont report their inventory correctly makes LDMS pretty useless, so your help is much appreciated. Thanks.

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Date format in LDMS inventory

September 10, 2013, 6:15 am
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I'm trying to find out if there is a way to easily convert the date format in LDMS (Version 9 SP3) inventory data from USA date to UK date ie from mm/dd/yyyy to dd/mm/yyyy.

 

I do quite a few reports by creating custom queries in LDMS and Exporting as CSV, and Excel (in UK installation) doesn't like some of the dates in the exported CSV but does like others.  IE excel doesn't like 03/19/2012 as it think its the 3rd day of the 19th month, but it does like 12/01/2012 which it thinks is 12th of Jan but its really 1st or Dec. 

 

From what i can see in the inventory all dates are stored as USA date format, so im guessing maybe there is a simple setting somewhere to change the date to a more Excel firendly UK format?

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All user that have logged in

October 30, 2013, 2:13 pm
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I don't think this is possible since logging in does not trigger a mini scan but is there a way to see a list of everyone that has ever logged into a machine?

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Wake On Lan status on Dells

December 4, 2008, 1:39 pm
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Hello,

 

     I am working on setting the wake on lan setting in the bios to on for remotely turning on pc's at night to install updates.  The question i have is how can i validate the current status of WOL on a machine?

 

Using the Dell Client Configuration Utility, i can create a package that will read BIOS settings, and write BIOS settings.  Once it completes, it creates an XML file with its findings.

 

Is there a way to have landesk pull this information, or do i need to write some sort of vb script to parce the xml file and create a custom reg key to report against?

 

Has any one already one this?

 

Thanks in advance.

 

- Steve

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My SATA drives show as SCSI

July 9, 2009, 11:50 am
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Hey,

 

I am looking for the inventory value that says what drive interface I have.

 

I see "Computer"."Mass Storage"."Fixed Drive"."Interface Type" but it only shows IDE, USB, SCSI, and all my SATA drives show up as SCSI.

 

Maybe there is another value I should look at or can we not tell the difference between SCSI and SATA?

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How to find out last used date for any application

May 19, 2010, 11:46 pm
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Hi,

 

I need to find out from Landesk that on how many computers an application is installed and when was the last date it was used by the user.

 

I can find out the list of computer by running a query. However not sure how can I find the last used date of that application for all the users . Is it possible to get it by running a query?

 

Thanks and regards,

Sangita

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LoginName on Windows 7 64-bit

September 8, 2011, 9:18 am
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Is anyone else having problems with the Inventory Scanner incorrectly reporting LoginName on 64-bit Windows 7?  I think I figured out why this is happening, but when I checked this forum to see if anyone else reported the problem I can't find any posts.

 

It seems the Inventory Scanner is reporting the contents of

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\DefaultUserName

which isn't used by Windows 7/64.

 

I found some postings on the Internet which suggest using this regkey instead:

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser

 

I've opened a support case, but I'm still looking for confirmation that I'm right, so that this is treated as a bug.

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Add entire registry key to inventory - not just single value

May 25, 2012, 2:01 am
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Hello.

 

Is it possible to add an entire registry key to the inventory instead of just a single value?

 

Example:

 

Today I have the following in my LdAppl3.ini file which is working:

 

;Some data to determine if a machine needs to be rebooted

KEY=HKLM, SYSTEM\CurrentControlSet\Control\Session Manager, PendingFileRenameOperations, Custom Data - Security Scan - Pending File Rename

 

But I'd also like to add the "VulscanReboot" information since it's my experience that the "PendingFileRenameOperations" is not as reliable in Windows Server 2008 as in 2003. My problem is that "VulscanReboot" is a key with dynamic values below that that are named after the patch that requieres a reboot so I don't relly know the name of that value.

 

I've tried to add the following, but none of them seems to work.

 

KEY=HKLM, SOFTWARE\LANDesk\ManagementSuite\WinClient\VulscanReboot, , Custom Data - Security Scan - VulscanReboot

KEY=HKLM, SOFTWARE\LANDesk\ManagementSuite\WinClient\VulscanReboot, ? , Custom Data - Security Scan - VulscanReboot

KEY=HKLM, SOFTWARE\LANDesk\ManagementSuite\WinClient\VulscanReboot, * , Custom Data - Security Scan - VulscanReboot

 

I'm using the /O parameter to save the inventory scan to a local file so I can see what it submits to the CORE, so it's not a matter of making the change available or allowing an unknown item because it's not even in the local file

 

Thanks in advance.

 

/Michael

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Full sync vs. Hardware/Software scans

October 25, 2013, 2:08 pm
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What is the difference between these types of scan?

 

I have a workstation whose inventory is off a bit and I think it's messing with SLM.

 

Under Software --> Products there is an entry for Microsoft Office 2000 SR-1 Premium (9.0)

but...

Under Software --> Add Remove Programs --> Product there is no entry for Office 2000.

 

I have verified that the machine does not have Office 2000 installed. (It's uninstalled when we installed Office 2007.)

 

I ran a hardware/software scan and nothing changed. (I checked the ErrorScan directory and there is nothing there from today so the scan was successfully imported.)

 

Then I ran a full sync scan and the entry for Office 2000 under Software --> Products is gone.

 

I recently migrated from 9.0 SP3 to 9.5 and pushed out a new agent (this workstation has the latest agent.)

 

Right now I can't trust the inventory. Is this behavior normal?

What can I do to make scans as accurate as possible in regards to installed software?

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