Quantcast
Channel: Ivanti User Community : Popular Discussions - Inventory
Viewing all 13197 articles
Browse latest View live

In a computer's Software Inventory, what's the difference between...

$
0
0

I'm making a query to see what computers have a specific software installed to help with deployment verification.  And another to see which ones do not so we can schedule a deployment.  But I'm not quite sure what the difference between some of the categories in  Machine Component tree.  I'm using Landesk Management Console 9.6.0 without the Inventory add-on.

 

In Computer -> Software, what's the difference between..

 

Add or Remove programs -> Program

Package Manager -> Package

Product

 

Where does the inventory scanner find this information?

 

Right now I've used the GUID field in the Product category.  I've used "like" in the name fields in either Add or Remove programs -> Program or Product.  They seem at first glance to be the same.

 

Thank you.


Duplicate Device IDs overwriting Inventory records in Endpoint Manager

$
0
0

This article addresses how to resolve a specific issue with inventory records being overwritten due to duplicate device IDs in your environment caused by a misconfigured image or an imaging process that was done without correctly following your internal imaging process. Most likely the LANDesk agent was added to the image or was installed to a machine out of order during a new build.

 

How to determine if you are having a duplicate device ID issue resulting from the imaging process already including a LANDesk agent

 

Unfortunately, some of this is going to be you, your admin, or other console users saying that devices are just missing or not displaying in the network view. Noticing this issue may be occurring requires more detective work than a distinct and clear error.

If you are seeing weird behaviors with a batch of similar machines disappearing/reappearing in Inventory, review your Core server ldscan folder

 

[COREPATH]\Program Files\LANDesk\ManagementSuite\ldscan\ErrorScan

 

When opening the various .scn files (.scn file extension is the OOTB default for EPM, your environment may be configured differently), you will be looking for the following information:

Device ID ={***************************************}

Device Name =***********

Network - TCPIP - Host Name =************.domain

 

If you see multiple files with matching device IDs but different device name/hostname then you probably have an issue with how the machine was imaged

 

The reason these items are showing up in ErrorScan is because the core doesn't recognize the information even though it thinks it already has a matching device ID. Prove this by looking at the LANDesk Inventory Server warnings in the Application section of Event Viewer on the core

 

Run eventvwr.msc

Expand Windows Logs

Click Application

You can filter or sort by Source (this may take a few minutes)

 

 

How to resolve duplicate device IDs overwriting inventory records caused by an image with the LANDesk agent

 

NOTE: As a user with Administrative privileges on the client device

 

1. STOP all LANDESK related services

 

2. Delete the following Registry Keys for 32bit clients:

          HKLM\SOFTWARE\Intel\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\LANDesk\Inventory\LogonHistory\Logons

          HKLM\SOFTWARE\LANDesk\ManagementSuite\WinClient\SoftwareMonitoring\MonitorLog contents

 

          Delete the following Registry Keys for 64 bit clients:

          HKLM\SOFTWARE\Wow6432Node\Intel\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\Wow6432Node\LANDesk\Common Api\UniqueID

          HKLM\SOFTWARE\Wow6432Node\LANDesk\Inventory\LogonHistory\Logons

          HKLM\SOFTWARE\Wow6432Node\LANDesk\ManagementSuite\WinClient\SoftwareMonitoring\MonitorLog contents

 

3. C:\ProgramData\LANDesk (delete the entire directory and subdirectories, this is a hidden directory)

 

4. Run Security Scan - look for this line "Sending current settings information to core. Failed: Core has no inventory data for this computer" (this is important to make the inventory scan work, otherwise it will fail and you will see the entry in Event Viewer)

    Without this step, I was encountering an error stating "LDISCN32: The inventory server [CORE] did not respond"

 

5. Open command prompt and run C:\"Program Files (x86)"\LANDesk\LDClient\LDISCN32.EXE /V /F /SYNC

You do not have to wait for Security Scan to finish, it will probably fail anyways until it can properly sync up with the right inventory information

Query to find out .NetFramework installed

$
0
0

I have created a query that selects a group of machines by model and by login user. Out of those machines I wold like to create a report to show the .Netframework installed. I have noticed that the majority of the devices have .NetFramework 2.0 but there are other ones that have different one. I have selected certain colums to show what I need but only .Netframework 2.0 show in the report because that is what I have chosen. What do I need to do to show version of .Netframework.

 

Thanks in advance!

Remote computer is not managed by...

$
0
0

I have at least one PC upon which LD could not install the agent.  I traced this down to a problem in DNS.  This has now been fixed ( two days ago ).  While the agent installation was successful, LD still isn't showing a normal inventory.  Just the computer name and the TCP/IP entry when you insert a computer manually.  I can ping the computer using either its name or address, from the core server.  No problem.  I can access the admin share from the core server, no problem.

 

-


Note that this one PC is the "Tablet" version of XP.  It's the only one we currently have.

-


 

I tried to connect with the Tablet version PC, but LD said: "The remote computer is not managed by your server.".

 

We have three (3) other PCs on which the agent is installed, but LD hasn't performed an inventory.  ( no inventory data available )

 

Any suggestions or just thoughts?

 

Thanks in advance,

 

Tom

Lost contact (inventory scan)

$
0
0

Hi,

 

I have installed LDMS2016 on a Windows 2012 r2 server, I deployed the agent on this server. I ran an inventory scan but it say "lost contact". Do you have any idea ?

 

Bitlocker Recovery Key in Inventory

$
0
0

Hi,

 

there is a Inventory Property - "Computer"."Mass Storage"."Drive Encryption"."Recovery Key"

 

2017-05-23 18_34_57-LANDESK® Management Console.png

 

Unfortunatelly the Inventory Information is not populated by the inventory scanner.

Some of the other informations are collected by the Scanner:

2017-05-23 18_36_34-Inventory - wuta-edv5761.png

 

 

 

So my question is, is there a build in support for reading out the Recovery Key to this Inventory field or do I have to run additional scripts for populating this Inventory Entry?

 

Thank you, Marco

 

 

 

 

five(9)s.GmbH.Support.Account

Can i get the serial number of fujitsu scanners

$
0
0

dear all ,

 

iam trying to pull the serial number of 200 fujitsu scanners to the LANDesk Inventory

 

i can see simple information about these scanners in the inventory ( Manifacure , name , number ) because it is connected via USB

i went to Ports --> USB --> Device --> 3 --> ...

 

but i want to get the serial number but  :

1- the seriall number is not  written in the regisry 

2- i can see the serial if i go to control panel ---> scanners and cameras ---> right click fujitsu scanner  ---> go the tab device info ---> serial number

3- the vendor cant help till now

 

where is the Hero which will solve this ??????????????? !!!!!!!!!!!!!!!!!!!!!!!!

 

 

I am waiting  ........

 

 

Regards

Query for different versions of Internet Explorer

$
0
0

I've read the past threads on this, what few there were, but was unable to locate an answer that worked.

 

When I attempt to query for IE versions, Utilizing the Custom Data, or the Product/Name functions, I get a jumbled response.  It brings back pretty much everything in the computer software inventory.

 

I need to be able to differiniate between IE 7 and IE 8 but can not get it to run correctly and bring back what i am asking it for.  I can get it to bring back 8 only. but not 7 and 8 nor, more perfably, everything but 8.

 

After establishing the quert to bring back the above, I would tack on it further statements that will bring it back for a particular subnet as well.  I've managed to do this for other programs, such as Lotus and Adobe, but IE isnt' performing the same... I must assume this is because it's imbedded into the OS correct?

 

Thanks for any help you can provide scripting the correct logic for this function. 


Inventory Query for PowerShell Version

$
0
0

Hi there,

 

Wondering if anyone has had any success in getting reliable data back from Inventory on the version of PowerShell installed?  If so, would you mind sharing the secret sauce?

 

Thanks in advance,

Kevin

Installation error LANDESK 2016: Upgrading LANDESK Workspaces web service

$
0
0

Setup error:

2016-02-26 13:35:03 INFO: Path to assembly: D:\LANDESKSoftware2016\Resources\LANDesk.Install.Common.Actions.dll

2016-02-26 13:35:03 INFO: Class name: BridgeIT

2016-02-26 13:35:03 INFO: Method name: UpgradeInstances

2016-02-26 13:35:03 INFO: Command line: UpgradeCommand

2016-02-26 13:35:03 INFO: Searching assembly for types: LANDesk.Install.Common.Actions.ALMSqlExpressConfiguration

2016-02-26 13:35:03 INFO: Does class: almsqlexpressconfiguration==bridgeit

2016-02-26 13:35:03 INFO: Searching assembly for types: LANDesk.Install.Common.Actions.ASPNetRegIISEnable

2016-02-26 13:35:03 INFO: Does class: aspnetregiisenable==bridgeit

2016-02-26 13:35:03 INFO: Searching assembly for types: LANDesk.Install.Common.Actions.BridgeIT

2016-02-26 13:35:03 INFO: Does class: bridgeit==bridgeit

2016-02-26 13:35:03 INFO: Found class?: True

2016-02-26 13:35:03 INFO: Try to run method: UpgradeInstances

2016-02-26 13:35:03 INFO: Run method: UpgradeInstances

2016-02-26 13:35:03 INFO: Run method with: 1 parameters

2016-02-26 13:35:03 ERROR: The ConfigurationData.xml file wasn't found at the following path: C:\ProgramData\LANDesk\ConfigurationCenter\ConfigurationData.xml

2016-02-26 13:35:03 ERROR: Error running method: UpgradeInstances Message: Exception has been thrown by the target of an invocation.

2016-02-26 13:35:03 ERROR: Error running method: UpgradeInstances Message: C:\ProgramData\LANDesk\ConfigurationCenter\ConfigurationData.xml

 

 

 

in IIS ConfigurationCenter enable-Anonymous, Forms, Windows authentication

who hadsomeproblem?

crashed module LDAPWhoAmI.exe

$
0
0

show this windows:

 

Снимок.JPG

 

in win event:
Application Error, id 1000

 

Имя сбойного приложения: LDAPWhoAmI.exe, версия: 10.0.1.24, метка времени: 0x56a79182

Имя сбойного модуля: MSVCR110.dll, версия: 11.0.51106.1, метка времени: 0x5098858e

Код исключения: 0xc0000417

Смещение ошибки: 0x0009f979

Идентификатор сбойного процесса: 0xae4

Время запуска сбойного приложения: 0x01d1d04c079041d9

Путь сбойного приложения: C:\PROGRA~1\LANDesk\LDCLient\LDAPWhoAmI.exe

Путь сбойного модуля: C:\PROGRA~1\LANDesk\LDCLient\MSVCR110.dll

Идентификатор отчета: 4668b9f9-3c3f-11e6-bc56-ecb1d72e8ff9

Полное имя сбойного пакета: %14

Код приложения, связанного со сбойным пакетом: %15

 

this problem It occurs when inventory runs, process ldiscn.

anyone else seen this problem?

Report on OEM OS License sold with a system

$
0
0

Is it possible to pull the OEM license version from the BIOS and report on it? We are trying to determine what systems in our fleet were sold to us with Win7, Win8, and Win10 OEM OS License.

 

We are using HP systems. I see lots of info on trying to pull the CD Key, but we don't need the key, just the OS that the system can legally run.

MSSQL Query to get Asset Information

$
0
0

Hi,

 

I am trying to figure out a way to write a SQL query to the Landesk database to provide all the information found in the dbo.Computer table along with the OS.

Does anyone have a snippit of SQL that I can run to get this information?  The idea is for me to create a web front-end for other departments in IT to query asset inventory information from a custom web application.  I just don't know where the OS info is stored.  I would imagine there will be some joins to other tables.

 

Any help would be appreciated.

Windows 10 build version

$
0
0

Version: Landesk Management Suite 2016 Ver. 10.1.0.168

 

I'm looking through the inventory of the windows 10 machine and I can't find any item that identifies the build number, is that not in the inventory scans? if not can it be added as a custom field?

In terms of column inventory views - what is difference in Last Update Scan Date, and say other Last "Scan" dates

$
0
0

i.e, when I look in my Device list view.  I have a column for Last Hardware Scan Date, and Last Update Scan Date.   My Last Update Scan dates seem to be woefully behind the Last Hardware Scan Dates.

 

i.e  some devices show 4/8/08 for a Last Update Scan Date, btu show today's date for the Last Hardware Scan Date..

 

 

Thanks


Export inventory data

$
0
0

Hi Guys,

 

Pls, help. How can i export a full inventory data of the selected computer or computers?

 

Thanks for the help!

Inventory data for is out of sync. A full scan will be forced.

$
0
0

Hello,

 

I have such messages for about 8 / 10 times for one day.

 

I know it is a notification about the fact that the Delta scan has not been received correctly.

 

Can i do something to force only on some of these computers (i know which one are concerned) always a full scan to be done every day and not a Delta.

 

Thanks a lot.

Check LANDesk Agent Health

$
0
0

Hi guys,

 

I would like to know how many ways there are to identify a problem with Landesk Agent. I use Landesk 9.5 and when CBA8 stops to work, or another kind of trouble like that, it is difficult to analysed. I've found these documents: VBScript to check LANDesk Agent Health and reinstall if needed and CBA 8, unable to contact the remote agent

 

For give an idea, they are really nice but are there others points to think about? The point is to create a program that inform us about the Landesk agent health and, if necessary, reinstall it.

 

Thanks

Computer.Type Attribute is Wrong

$
0
0

I have about 30 computers reporting the wrong type in the "Computer"."Type" attribute. They are all laptops being reported as 'Workstations' instead of 'Portable'. How is that field being populated and is there a way to fix it? We are currently on EPM 2017.1.

Duplicate computer entry in network view (with same Device ID, same Device name, same NIC Address)

$
0
0

We have installed new Core server with 2016.3U4 and we have migrated our clients, from 9.5 infrastructure, installing the new 2016.3U4 agent.

This is working quite fine, but in some cases we have duplicated entry in the network view (all devices). The inventory of the two objects\PCs is identical and also checking in the DB we can see only one entry for that computer name.

Also performing a Query to extract only the hostname of the duplicated PC, we receive two entry as result.

LANDesk is set to remove duplicate ID, but seems this is not the case or this duplication is not recognized as duplicate ID\Device.

A workaround is delete one of the two entry (and in this case also the other disappears) and wait a new inventory that will create only one correct entry.

Does someone know the possible cause of this? or a better workaround\solution?

 

Thank you in advance

Viewing all 13197 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>