Hi,
I have lot of error scan files under core\ldmain\ldscan\errorscan.
Do I need worry about that??
What is causing this issue??
How can I fix this issue??
Thanks in advance..
Dinesh
↧
Lot of error scan files under Ldscan folder
↧
amtscanner.exe runtime error during inventory scan
I am getting this error whenever the inventory scan runs, whether it is from a local client starting the scan, the login mini-scan or a scan request from the console
I have temporarily re-named amtscanner.exe to .old & the scan now runs without error.
all recent critical & most important / high windows updates are applied
LDMS 9.5 with latest agent. Also tried re-installing the agent, but same results.
↧
↧
Screen resolution in inventory
Hello.
I'm working on an issue where I'd like to collect screen resolution information for several devices, but I quickly found that the "Video" -> "Resolution" data is very unreliable. In fact, almost all devices report a "1024 x 768" resolution which I know is incorrect.
Is it a known issue, or is there a way to get reliable data for this? Preferably a screen resolution value per connected monitor, but a correct resolution for the main monitor would be helpful as well.
We're using LD9.5 SP2.
Thanks in advance.
↧
Active Directory attributes
How can I readActive Directoryattributes(attributesMachine)and showin inventory?
↧
IP address of managed device isn't updated
I have an issue where the core is seeing Devices using their old IP Address and will not update, making any control of the device pointless.
I can PING from the core to the device and visa-versa.
Inventory scans work on the device.
I have followed this article by francesco.baldini to no avail - Issue: The IP address of the managed device isn't updated - the IP address of the wrong network connection is reported
↧
↧
How to use Location Reporting feature
I am having a hard time finding documentation on how to use the Location Reporting feature.
The only documentation so far I have found is https://help.landesk.com/docs/help/en_US/LDMS/10.0/Windows/agent-h-inventory-settings.htm?Highlight=location reporting
In Agent Settings, under Inventory Settings, I have set Location Reporting to Allow with a Collection interval of 4 hours. My question is, how do I view the location data for the device that has this setting? I am not seeing it in the device inventory.
↧
LANDesk Agent high CPU Usage (ldiscn32.exe).
I have configured Inventory scan to scan every 3 hrs. but ldiscn32.exe usage high CPU on every scan(30%). Can I set CPU utilization for Inventory scan?
Thanks,
Chanut
↧
LANDesk client shows IP address of 127.0.0.1
I have a PC where the client shows that the IP address is 127.0.0.1 and I cannot contact it via LANDesk.. It isn't even in the console. However, I can see it in AD, and I can ping it by name and see what IP address it pulls via DHCP. How would I reestablish communication wit this equipment besides going to it and reinstalling everything manually?
↧
Random Printout From Serial Thermal Printer
We are trying to troubleshoot why several of our computers with "SNBC BTP-2002NP" thermal receipt printers randomly print out PJL commands. The printers are connected to POS computers that connect to a terminal server. The printer is not installed it is just connected to the com 2 port. The POS software runs from the terminal server and prints to the com 2 port. When this happens it causes the application to freeze up on the RD Web Windows Terminal Server for the individuals session. Does anyone know how LANDesk polls for printers to add them to inventory? Would LANDesk send the following commands to the com port during inventory to determine information?
12345X@PJL
@PJL INFO ID
@PJL INQUIRE SERIALNUMBER
@PJL INFO PAGECOUNT
@PJL INQUIRE RESOLUTION
@PJL INFO STATUS
@PJL INFO SUPPLIES
@PJL INFO PRODINFO
@PJL INFO VARIABLES
↧
↧
Agent Health Settings Query
2017.1 Was there ever an entry added to the Inventory of a device that can be queried to see what Agent Health settings have been applied to a device if any? I was told when 2016 was first released that it was planned on being added in a future version.
Thanks,
↧
Ports for LDMS 2016
Hi,
Do you know if the ports list is the same as 9.6 ?
↧
Identify Office Add-ins
Hello,
We are in the process of deploying Office 2016 to our devices and have seen a few issues with add-ins from time to time. I am trying to determine the best way to identify add-ins that are installed for the office products, in an effort to minimize potential issues. I may have missed it out there, or I'm just not searching correctly, but does anyone know or have a way on how to determine this?
Any help would be appreciated.
2016.3 SU3 is the version that we are on.
Thanks!
Scott
↧
Duplicate Device IDs overwriting Inventory records in Endpoint Manager
This article addresses how to resolve a specific issue with inventory records being overwritten due to duplicate device IDs in your environment caused by a misconfigured image or an imaging process that was done without correctly following your internal imaging process. Most likely the LANDesk agent was added to the image or was installed to a machine out of order during a new build.
How to determine if you are having a duplicate device ID issue resulting from the imaging process already including a LANDesk agent
Unfortunately, some of this is going to be you, your admin, or other console users saying that devices are just missing or not displaying in the network view. Noticing this issue may be occurring requires more detective work than a distinct and clear error.
If you are seeing weird behaviors with a batch of similar machines disappearing/reappearing in Inventory, review your Core server ldscan folder
[COREPATH]\Program Files\LANDesk\ManagementSuite\ldscan\ErrorScan
When opening the various .scn files (.scn file extension is the OOTB default for EPM, your environment may be configured differently), you will be looking for the following information:
Device ID ={***************************************}
Device Name =***********
Network - TCPIP - Host Name =************.domain
If you see multiple files with matching device IDs but different device name/hostname then you probably have an issue with how the machine was imaged
The reason these items are showing up in ErrorScan is because the core doesn't recognize the information even though it thinks it already has a matching device ID. Prove this by looking at the LANDesk Inventory Server warnings in the Application section of Event Viewer on the core
Run eventvwr.msc
Expand Windows Logs
Click Application
You can filter or sort by Source (this may take a few minutes)
How to resolve duplicate device IDs overwriting inventory records caused by an image with the LANDesk agent
NOTE: As a user with Administrative privileges on the client device
1. STOP all LANDESK related services
2. Delete the following Registry Keys for 32bit clients:
HKLM\SOFTWARE\Intel\LANDesk\Common Api\UniqueID
HKLM\SOFTWARE\LANDesk\Common Api\UniqueID
HKLM\SOFTWARE\LANDesk\Inventory\LogonHistory\Logons
HKLM\SOFTWARE\LANDesk\ManagementSuite\WinClient\SoftwareMonitoring\MonitorLog contents
Delete the following Registry Keys for 64 bit clients:
HKLM\SOFTWARE\Wow6432Node\Intel\LANDesk\Common Api\UniqueID
HKLM\SOFTWARE\Wow6432Node\LANDesk\Common Api\UniqueID
HKLM\SOFTWARE\Wow6432Node\LANDesk\Inventory\LogonHistory\Logons
HKLM\SOFTWARE\Wow6432Node\LANDesk\ManagementSuite\WinClient\SoftwareMonitoring\MonitorLog contents
3. C:\ProgramData\LANDesk (delete the entire directory and subdirectories, this is a hidden directory)
4. Run Security Scan - look for this line "Sending current settings information to core. Failed: Core has no inventory data for this computer" (this is important to make the inventory scan work, otherwise it will fail and you will see the entry in Event Viewer)
Without this step, I was encountering an error stating "LDISCN32: The inventory server [CORE] did not respond"
5. Open command prompt and run C:\"Program Files (x86)"\LANDesk\LDClient\LDISCN32.EXE /V /F /SYNC
You do not have to wait for Security Scan to finish, it will probably fail anyways until it can properly sync up with the right inventory information
↧
↧
Machines not updating their IP address in inventory
Machines are not updating their IP address, so when I go to remote, scan inventory, etc The task is performed on the wrong machine (the one that really has that ip address). How do I get it to either update it's ip address or use the computer name to base tasks on?
↧
adding extra date fields in inventory
I'm trying to add two extra date fields to the inventory details of my computers, one to hold the purchase date and one to hold the warranty until date.
Wen I add the date fields and fill them I use MM/DD/YY to fill in dates.
However at random times the dates I put in get mixed up.
For instance when I put in purchase date 09/06/05 and it gets displayed as 06/09/05
Very confusing and very annoying if you have to insert >100 machines and have to double check every time and you cannot rely on the output of your input.
I'm working on a WinXP Pro 32bit machine with Landesk MS 8.8 SP2 console connected to 8.8 SP2 core server.
My localization is Dutch but I can't see this being the cause as it sometimes works and sometimes doesn't.
Hope you have some tips to solve this.
↧
Failed to download patches. Error code 12
Hi
When we try to download patches using Landesk, it fails with next error message in vulscan.log:
Fri, 17 Feb 2017 14:24:39 Download failed unable to get path, error code: 12 file: http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe
Fri, 17 Feb 2017 14:24:39 Failed to download http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe. Error code 12
Fri, 17 Feb 2017 14:24:39 http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe Error
Fri, 17 Feb 2017 14:24:40 Download Failure: Error 80004005 downloading http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe
Fri, 17 Feb 2017 14:24:40 Last status: Error. No se pudo descargar http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe
Fri, 17 Feb 2017 14:24:40 DeferredReportAction: name 'CitrixReceiver4.6.exe', code '0', type '-1', status 'Error en la descarga del archivo CitrixReceiver4.6.exe'
I have tried with diferent patches, and error is the same.
If we try to download patches accesing URL http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe , we can do it with no problems.
Any ideas?
Thanks in advance
Regards
↧
Add registry info via a custom script??
I'm trying to create a custom script to add a registry entry to the RunOnce key. The problem I'm having is the amount of quotes I require in order for it to run properly. No matter what combination of quotes I use, whether it be <qt/> or ", I don't get the end result I need, which is an entry in the RunOnce key that looks like this: "C:\Program Files\LANDesk\LDClient\miniscan.exe" "/send= Custom Data - Lock Status = Unknown".
Here's the script:
[MACHINES]
REMEXEC0=C:\Windows\System32\reg.exe add HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce /v MiniScan /t REG_SZ /d <qt/>C:\Program Files\LANDesk\LDClient\miniscan.exe<qt/> "/send= Custom Data - Lock Status = Unknown", SYNC
↧
↧
Query to find out .NetFramework installed
I have created a query that selects a group of machines by model and by login user. Out of those machines I wold like to create a report to show the .Netframework installed. I have noticed that the majority of the devices have .NetFramework 2.0 but there are other ones that have different one. I have selected certain colums to show what I need but only .Netframework 2.0 show in the report because that is what I have chosen. What do I need to do to show version of .Netframework.
Thanks in advance!
↧
How can I create a query to show all client with 64 bit OS?
I want to create a inventory query to show all client with 64 bit OS, but I can not found any data in our inventory to tell whether the OS is 32 bit or 64 bit.
Does anybody know how to do that?
Thanks!
↧
Problematic Scans - Event ID 4100 Database Exception
We're running 9.5 SP1 and I've got some problematic machines out there (Windows 7 PCs) that just aren't getting their scans processed correctly. When I look in the error scans folder, sure enough, the failed scans for these PCs are in there.
I've turned on logging statistics and get the following error in the application log each time one of these machines is scanned:
Database exception: SCA4AE1.SCN, LDInv.dll
-2147467259
Data provider or other service returned an E_FAIL status.
Error comitting on table SERVICES: DATA PROVIDER OR OTHER SERVICE RETURNED AN E_FAIL STATUS.
Increased column size might be necessary, Thread ID: 4692.
Anyone come across this before?
↧