Inventory Scans Stopped Processing

December 31, 2013, 10:10 am

≫ Next: IP address of managed device isn't updated

The inventory scans stopped processing on several computers. I noticed the D:\Program Files (x86)\LANDesk\ManagementSuite\ldscan directory is full of inventory scan files that have not processed since 5:45 AM this morning. I have restarted the “LANDesk Inventory server” service and that did not seem to fix the issue. I noticed the error below in the applications logs. I was thinking about trying the recommendation in the following article. http://community.landesk.com/support/docs/DOC-2173

Does anyone have any suggestions?

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IP address of managed device isn't updated

June 13, 2014, 7:47 am

≫ Next: ldiscn32.exe crashes every time, even after client reinstallation

≪ Previous: Inventory Scans Stopped Processing

I have an issue where the core is seeing Devices using their old IP Address and will not update, making any control of the device pointless.

I can PING from the core to the device and visa-versa.

Inventory scans work on the device.

I have followed this article by francesco.baldini to no avail - The IP address of the managed device isn't updated - the IP address of the wrong network connection is reported

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ldiscn32.exe crashes every time, even after client reinstallation

June 9, 2015, 1:01 pm

≫ Next: Inventory data for is out of sync. A full scan will be forced.

≪ Previous: IP address of managed device isn't updated

ldiscn32.exe crashes every time, locally on one of my Win7x64 client machines. no ldiscn32.log file is created. even the /o switch won't produce a log file.

event viewer shows minimal info. Faulting application/module name: LDISCN32.EXE, version: 9.60.2.111, time stamp xxx.

Event ID =1000, Task Category = (100). Exception code: 0x40000015

running locally or remotely (via psexec) both return error code 3. I can run miniscan.exe successfully via psexec which will update the ip in ldconsole, allowing remote control.

I've tried to reinstall the entire client twice but the issue persists. The client machine seems totally fine outside of ldiscn32...

This is how the wscfg32.log file ends the client install process:

Tue, 09 Jun 2015 14:25:07 Processing [Final Post Copy]

Tue, 09 Jun 2015 14:25:07 INI: EXEC01=C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE, /NOUI /NOCD /SYNC /F, INSTALLONLY

Tue, 09 Jun 2015 14:25:07 Starting process: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

Tue, 09 Jun 2015 14:25:13 Processes returned : 3

Tue, 09 Jun 2015 14:25:13 CheckProcessExitCode processed app name: LDISCN32.EXE

Tue, 09 Jun 2015 14:25:13 FAILED: Running application: C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE /NOUI /NOCD /SYNC /F

Tue, 09 Jun 2015 14:25:13 FAILED: bCriticalError set to TRUE. Processing C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE

Tue, 09 Jun 2015 14:25:13 Overall Install Status:

Tue, 09 Jun 2015 14:25:13 FAILED: Finished

Tue, 09 Jun 2015 14:25:13 SUCCEEDED: Delete (c:\ENUNTCFG.MRL)

Tue, 09 Jun 2015 14:25:14 FAILED: bCriticalError is true. Setting exit code to ERROR_INSTALL_FAILURE

Tue, 09 Jun 2015 14:25:36 WorkThreadProc()wscfg32.exe not call reboot here directly since either reboot not needed or ignore reboot set to true

Tue, 09 Jun 2015 14:25:36 UPdateClientDbStatus: Core Name is:

Tue, 09 Jun 2015 14:25:36 Application exit value is 1603

I haven't tried the UninstallWinClient.exe from ldmain yet... but it seems a client re-installation first uninstalls all modules before re-installing... not sure if there's a difference there.

Suggestions? We're running LDMS 9.6 sp1.

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Inventory data for is out of sync. A full scan will be forced.

December 3, 2010, 8:45 am

≫ Next: Duplicate computer entry in network view (with same Device ID, same Device name, same NIC Address)

≪ Previous: ldiscn32.exe crashes every time, even after client reinstallation

Hello,

I have such messages for about 8 / 10 times for one day.

I know it is a notification about the fact that the Delta scan has not been received correctly.

Can i do something to force only on some of these computers (i know which one are concerned) always a full scan to be done every day and not a Delta.

Thanks a lot.

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Duplicate computer entry in network view (with same Device ID, same Device name, same NIC Address)

November 9, 2017, 3:30 am

≫ Next: Ports for LDMS 2016

≪ Previous: Inventory data for is out of sync. A full scan will be forced.

We have installed new Core server with 2016.3U4 and we have migrated our clients, from 9.5 infrastructure, installing the new 2016.3U4 agent.

This is working quite fine, but in some cases we have duplicated entry in the network view (all devices). The inventory of the two objects\PCs is identical and also checking in the DB we can see only one entry for that computer name.

Also performing a Query to extract only the hostname of the duplicated PC, we receive two entry as result.

LANDesk is set to remove duplicate ID, but seems this is not the case or this duplication is not recognized as duplicate ID\Device.

A workaround is delete one of the two entry (and in this case also the other disappears) and wait a new inventory that will create only one correct entry.

Does someone know the possible cause of this? or a better workaround\solution?

Thank you in advance

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Ports for LDMS 2016

March 4, 2016, 8:12 am

≫ Next: Random Printout From Serial Thermal Printer

≪ Previous: Duplicate computer entry in network view (with same Device ID, same Device name, same NIC Address)

Hi,

Do you know if the ports list is the same as 9.6 ?

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Random Printout From Serial Thermal Printer

January 12, 2015, 10:07 am

≫ Next: How can I create a query to show all client with 64 bit OS?

≪ Previous: Ports for LDMS 2016

We are trying to troubleshoot why several of our computers with "SNBC BTP-2002NP" thermal receipt printers randomly print out PJL commands. The printers are connected to POS computers that connect to a terminal server. The printer is not installed it is just connected to the com 2 port. The POS software runs from the terminal server and prints to the com 2 port. When this happens it causes the application to freeze up on the RD Web Windows Terminal Server for the individuals session. Does anyone know how LANDesk polls for printers to add them to inventory? Would LANDesk send the following commands to the com port during inventory to determine information?

12345X@PJL

@PJL INFO ID
@PJL INQUIRE SERIALNUMBER

@PJL INFO PAGECOUNT

@PJL INQUIRE RESOLUTION

@PJL INFO STATUS

@PJL INFO SUPPLIES

@PJL INFO PRODINFO

@PJL INFO VARIABLES

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How can I create a query to show all client with 64 bit OS?

May 11, 2010, 6:24 am

≫ Next: xdd is enabled on all subnets but I get only unmanaged devices for 2 subnets

≪ Previous: Random Printout From Serial Thermal Printer

I want to create a inventory query to show all client with 64 bit OS, but I can not found any data in our inventory to tell whether the OS is 32 bit or 64 bit.

Does anybody know how to do that?

Thanks!

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xdd is enabled on all subnets but I get only unmanaged devices for 2 subnets

November 17, 2016, 1:26 am

≫ Next: Failed to download patches. Error code 12

≪ Previous: How can I create a query to show all client with 64 bit OS?

Hi,

All managed devices have a LANDesk agent with Enabled XDD via ARP and all subnets inside the company are displayed under "Self-electing subnet services" tool. When I check the list of unmanaged devices to get computers which were discovered by XDD via ARP I found only devices which belongs to 2 subnets. I found out that there is an XDD IP filtering applied by default by LANDesk core server and I want to adapt this settings to my network.

In the documentation they said that I have to add a DWORD registry key to the core server to disable this feature (HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\ManagementSuite\XDD\Filter ) or create new DWORD Registry key to adjust the first and second octet monitoring ranges (HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\ManagementSuite\XDD\FilterThreshold1 and HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\ManagementSuite\XDD\FilterThreshold2)

The problem that in LANDesk core server there is no registry entry named "XDD" following that path. Is that okay.

With this feature does the client send information to the core server but the core server ignore them (so they will not displayed under unmanaged devices discovery list) or this settings will be uploaded by all XDD-enabled devices this way they will not try to discover any device which not belong to the default ip range?

LDMS version is 2016.3 and I am in testing phase

This is what I found in XDDClient.log for the elected device in one subnet (please note that in another elected device for another subnet I have the same error messages in the XDD log but devices from that subnet are listed in UDD)

Wed, 16 Nov 2016 10:04:13 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 10:42:28 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 10:47:20 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 10:52:17 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 10:59:22 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 11:07:21 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 11:11:59 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 11:16:17 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 11:30:33 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 16:56:37 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Wed, 16 Nov 2016 19:49:01 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Thu, 17 Nov 2016 08:13:28 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Thu, 17 Nov 2016 09:59:57 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Thu, 17 Nov 2016 10:03:35 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

Thu, 17 Nov 2016 10:25:29 ERROR: PostCGI: GetRogueClientHostName failed to get the rogue machine name, error was [11004].

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Failed to download patches. Error code 12

February 17, 2017, 6:23 am

≫ Next: Last Software Scan Date is NOT updating

≪ Previous: xdd is enabled on all subnets but I get only unmanaged devices for 2 subnets

When we try to download patches using Landesk, it fails with next error message in vulscan.log:

Fri, 17 Feb 2017 14:24:39 Download failed unable to get path, error code: 12 file: http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe

Fri, 17 Feb 2017 14:24:39 Failed to download http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe. Error code 12

Fri, 17 Feb 2017 14:24:39 http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe Error

Fri, 17 Feb 2017 14:24:40 Download Failure: Error 80004005 downloading http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe

Fri, 17 Feb 2017 14:24:40 Last status: Error. No se pudo descargar http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe

Fri, 17 Feb 2017 14:24:40 DeferredReportAction: name 'CitrixReceiver4.6.exe', code '0', type '-1', status 'Error en la descarga del archivo CitrixReceiver4.6.exe'

I have tried with diferent patches, and error is the same.

If we try to download patches accesing URL http://landesk_server/LDLogon/patch/INTL/Citrix/CitrixReceiver4.6.exe , we can do it with no problems.

Any ideas?

Thanks in advance

Regards

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Last Software Scan Date is NOT updating

February 23, 2012, 11:06 am

≫ Next: How to troubleshoot Inventory?

≪ Previous: Failed to download patches. Error code 12

I have an issue where several thousand machines are not updating their Last Software Scan Date value after a full scan is performed.

Using a LANDesk script to force a full scan, the following command runs:

REMEXEC1=<qt/>%LDMS_CLIENT_DIR%\LDISCN32.EXE<qt/> /NTT=%server%:5007 /S="%server%" /I=HTTP://%server%/ldlogon/ldappl3.ldz /NOUI /NOCD /F /SYNC

On almost 4000 machines, 3500 report as successfully scanned.

When I run a report or a query on LAST Software Scan Date - the date does not change and remains between 10 and 30 days ago. Other "Last scanned" fields update with the current date.

1. Why is this date field not updating?

2. Can I be reasonably sure that Software scans are not occuring?

3. What can I do to make sure that software scans are occuring and that the date field gets updated?

Running LD 9 SP3

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How to troubleshoot Inventory?

December 24, 2008, 10:23 am

≫ Next: View As Report/Export as CSV?

≪ Previous: Last Software Scan Date is NOT updating

Please explain the Inventory process and how to troubleshoot it?

We were trying to use LanDesk 8.8 SP2 to query for Trend OfficeScan. We were installing updates and wanted to know how many were left.

Well, my computer DEFINITELY has the new version, but the inventory doesn't find my computer. The query is accurate, because it finds others with the same version.

I went and did a manual inventory on my machine, but it still doesn't show up in the query.

So now I am not trusting the inventory!

I have 666 in total machines, with over 100 (from what I can see) reporting incorrectly.

How do I find out what's wrong?

Thanks,

Scott.....

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View As Report/Export as CSV?

October 4, 2013, 7:55 am

≫ Next: Inventory Scans Stopped Processing

≪ Previous: How to troubleshoot Inventory?

Hopefully someone can help me out with this. It seems that in 9.5SP1 the ability to view as a report and export as a csv when viewing the inventory of a device is gone. Am I missing something? Below are screenshots from 9.0SP3 and 9.5SP1 of what I'm seeing when I right click an item (e.g. Program under software section).

9.0SP3 9.5SP1

Is the only way to determine the software installed on a device in report format through the "Installed programs" report in the Reports-->Standard reports-->Inventory toolbox?

Thanks,

Scott

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Inventory Scans Stopped Processing

December 31, 2013, 10:10 am

≫ Next: Internet History

≪ Previous: View As Report/Export as CSV?

Does anyone have any suggestions?

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Internet History

May 19, 2010, 1:12 pm

≫ Next: Query to find Windows Firewall Status?

≪ Previous: Inventory Scans Stopped Processing

I am looking for ways to get the Internet History from a PC and put it into the LANDesk Inventory for reporting purposes.

I have found that (for IE at least) the history is stored in files on the file system. Typed URLs are stored in the registry but if you go to a website via a link or a Favorite, that is not.

Has anyone done this or have an idea on how it could be done?

Preferably for all commonly used browsers but if someone has done this for one particular browser only, I would be interested in hearing about that too.

Cam

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Query to find Windows Firewall Status?

May 5, 2011, 5:27 am

≫ Next: Determining "bad" LANDesk agents

≪ Previous: Internet History

Hello All,

We are in the process of troubleshooting an issue with our Group Policy that controls the Windows Firewall and need to find machines that have the Firewall turned on and which have it turned off. Our Policy is set so that when a PC is on the managed network, it will turn the Firewall 'Off', using the Domain Profile, but when a PC is connected to an unmanaged network, it turns it 'On', using the Standard Profile. We have one program that has brought this to our attention but only a few departments use this particular program and I'm thinking the issue is more widespread than what we're seeing.

I don't necessarily need to know if the service itself is started or stopped, just if it's On/Off. Does anyone know of a way I can query to find out if the Firewall is On/Off and if it's using the Domain or non-domain settings?

Thanks!

Scott

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Determining "bad" LANDesk agents

August 3, 2011, 8:33 am

≫ Next: Lot of error scan files under Ldscan folder

≪ Previous: Query to find Windows Firewall Status?

Where, in the LD DB, can I find data points that could be used to determine "bad" agents? For example, when LANDesk reports "Agent Failure", where is that info pulled from? The database? A log file?

I need to be able to extract this information via SSRS against the LD database. Going through the Console won't work for my requirements.

Any help is appreciated.

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Lot of error scan files under Ldscan folder

April 5, 2012, 7:56 pm

≫ Next: share folder information

≪ Previous: Determining "bad" LANDesk agents

Hi,

I have lot of error scan files under core\ldmain\ldscan\errorscan.

Do I need worry about that??

What is causing this issue??

How can I fix this issue??

Thanks in advance..

Dinesh

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share folder information

June 14, 2013, 2:25 am

≫ Next: Network Printers in Inventory 9.6 sp1?

≪ Previous: Lot of error scan files under Ldscan folder

Hi All,

I would like to check a specific share folder is on the client machines or not, is LANDesk support this kind of inventory collection?

Terry

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Network Printers in Inventory 9.6 sp1?

March 5, 2015, 1:10 pm

≫ Next: Many "Computer" in DBrepair.exe

≪ Previous: share folder information

I have heard / seen a couple of mentions of the attached Network Printers now being available in Inventory, but am not sure where to find them in the inventory window. Any ideas where I should look? do i need to enable anything special on my Inventory settings?

Thanks!

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