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LDISCN32.exe

September 21, 2011, 5:37 am
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Hi

 

Apologies for what might be a very simple question...

 

I am having issues with a number of devices not updating in the inventory. I have tried running a manual run of of LDISCN32.exe with the switches /F /L /V (i a have also tried various other swithces) but i can see no evidence of a log file or error report? also I can see no evidence of the scan file being passed back to the server. I am sure I'm just not looking in the right plave for error logging?

 

On a seperate note these devices do not apply policy, when process runs it identifies a policy is required but does not execute its application. See attached image.

 

 

image.png

 

 

Thanks in advance

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lots of "SC****.tmp" files in my Ldscan folder

November 1, 2013, 7:05 am
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Hi team,

 

I have  lots of  "SC****.tmp"  files in my Ldscan folder, some going back quite sometime,

 

What are the tmp files doing there?

How did they get in there?

 

I've been looking and can't find anything about them

I think i need to delete them,but thought it would be wise to ask if anybody has come across these tmp file first

 

 

See JPG attached

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Lost contact (inventory scan)

March 4, 2016, 2:11 am
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Hi,

 

I have installed LDMS2016 on a Windows 2012 r2 server, I deployed the agent on this server. I ran an inventory scan but it say "lost contact". Do you have any idea ?

 

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Security Update for Microsoft Windows not showing in inventory

May 16, 2017, 8:39 am
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I have a Window 10 client (1607) that has the patch for wannacrypt installed (KB4013429) along with a number of other patches.  KB4013429 was installed 4/5/2017.  However, inventory just shows 5 updates installed and KB4013429 is not one of them.  I'm trying to scan for how many machines are patched.  There are other machines that do report that patch installed.

 

I've tried running full sync scans from the console end, running inventory from the client end, re-installing the client, deleting the client from the console and again re-installing the client with the same results.  Inventory\Name\OS\Updates\updates still only shows 5 installed updates.

 

Last Software Scan Date and Last Updated by Inventory Scanner all show today's date and the time is just after client installation

 

LD version is 9.60.2.48

 

Patch was originally installed through our WSUS server

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Problem with device id's

August 21, 2009, 5:57 am
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Scenario:

 

I have a client in the Inventory called "Test" with device id "...8B48".

 

Now I reinstall this client (Windows, Agent, ...) and call it "Test" again. The new devid id is "...7438".

 

Then I run an inventory scan with /F /sync /O=C:\Scan.dat

 

1. Inventory scan:
- Client sends inventory with device id "...7438"
- The existing record in the inventory is updated (Last Hardware Scan Date)
- The device id in the inventory is still "...8B48"
- The device id registry key on the client shows "...7438"

 

2. Inventory scan:
- Client sends inventory with device id "...8B48"
- The existing record in the inventory is updated (Last Hardware Scan Date)
- The device id in the inventory is still "...8B48"
- The device id registry key on the client shows "...7438"

 

What I would expect is, that the client gets the old device id and stores it in the registry (or the existing inventory is updated with the new device id).

 

That the existing record is updated is what I want, but if the device id's are not synchronised between core an client, I am not able to deploy software etc.

 

Any ideas? Thanks a lot.

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Unique Device ID question/issue

December 14, 2011, 11:17 am
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I'm looking for some direction.

 

We have a virtual desktop environment (Citrix Xen Desktop) of about 6,000 desktops. These desktops have a LANDesk inventory/remote control (not SWD) agent on them. Occasionally, when using the LANDesk console to remote to a virtual desktop, LANDesk connects to a different desktop (not the one selected).

 

  • The desktops are all pre-generated with unique device names (xendesk####).
  • Those desktops all have unique MAC addresses as well.
  • When the desktops are generated (using the Citrix tools) they are essentially "frozen" in the state of the "source" desktop, other than the unique name (which is tied to AD). I don't know if the desktops have had the LANDesk unique device ID stripped currently, but I'm pretty sure at one point they did.
  • Once a week (give or take) the "master" image is unfrozen and edited, then refrozen. As the desktops that are derived from that master reboot, they get the new version of the master image.

 

Should we be stripping the LANDesk unique ID from the master image every time it is edited?

If we do that, every time a desktop reboots (potentially daily) it would generate a new unique LANDesk ID (but still have the same name and MAC address).

 

My fear is that thousands of devices have the same unique LANDesk ID and that could cause problems from a remote control standpoint.

 

My other fear is that if we strip the unique ID, I'll end up with (literally) hundreds of database entries with the same name and MAC address but unique LANDesk device IDs.

 

Any idea what the best approach is here?

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Hi all. Help please, how find microsoft SQL & Exchange servers version: enterprise, standart in LANDesk management console Which query to create?

July 8, 2015, 3:55 am
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Hi all. Help please, how find microsoft SQL & Exchange servers version: enterprise, standart in LANDesk management console Which query to create?

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Inventory Query for PowerShell Version

October 20, 2015, 11:35 am
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Hi there,

 

Wondering if anyone has had any success in getting reliable data back from Inventory on the version of PowerShell installed?  If so, would you mind sharing the secret sauce?

 

Thanks in advance,

Kevin

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Check LANDesk Agent Health

May 8, 2017, 12:09 pm
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Hi guys,

 

I would like to know how many ways there are to identify a problem with Landesk Agent. I use Landesk 9.5 and when CBA8 stops to work, or another kind of trouble like that, it is difficult to analysed. I've found these documents: VBScript to check LANDesk Agent Health and reinstall if needed and CBA 8, unable to contact the remote agent

 

For give an idea, they are really nice but are there others points to think about? The point is to create a program that inform us about the Landesk agent health and, if necessary, reinstall it.

 

Thanks

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Incorrect display of Physical Memory

September 2, 2011, 10:11 am
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Hi,

 

I was wondering, how can I have the real amount of physical memory installed in my computers, because if I choose the report Physical Memory it shows me only what Windows operational system can detect. For example I have 4 memory slots, two are not filled and the others have 2Gb each, so instead of report 4Gb, it only reports what Windows Operational System says.

 

Another way, was to use Queries choosing: Computer/ Memory / Slots / Memory Slot / Installed Size, but the result is exactly the same from that report.

 

How can I have a hardware inventory showing me in a collum the real ammount of physical memory installed?

 

 

Best regards,

Michel

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Find SQL Server installations

November 11, 2011, 5:48 am
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Hi,

 

We need to find how many installations of SQL Servers we have in the organization.

I have created a query to find the following:

Computer.Software.Add or remove Programs.Program.Name = Microsoft SQL Server 2000 or 2005 or 2008

 

Query returns all server have these installations but on many of them, there is no SQL Management studio installed but only the SQL tools.

For example, attached is a screenshot of a server that has only the SQL Server configuration manager installed but in the Add remove programs, the SQL Server 2008 R2 seems to be installed.

 

Is there any way to find what we want?

It is for licensing purposes in order to specify if there is need to purchace more SQL licenses.

 

Thanks in advance,

Nikos

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LANDesk Agent high CPU Usage (ldiscn32.exe).

August 29, 2017, 1:34 am
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I have configured Inventory scan to scan every 3 hrs. but ldiscn32.exe usage high CPU on every scan(30%). Can I set CPU utilization for Inventory scan?

Thanks,

Chanut

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share folder information

June 14, 2013, 2:25 am
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Hi All,

 

I would like to check a specific share folder is on the client machines or not, is LANDesk support this kind of inventory collection?

 

Terry

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Inventory missing some items

October 16, 2013, 11:53 am
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LD 9.5 no SP1

 

As I look through my Console I keep seeing computers (small percentage) that have certain things missing for instance the model number, or windows version, provisioned column blank, etc and everything else is there.

When I look in inventory these items are missing from there.

 

1. In troubleshooting I deleted the test computer from the console then ran a full inventory scan, didn't help

2. went into \program files\landesk\ldclient\data and deleted the LDAPPL3.ini file and ran a full inventory scan, didn't help.

3. Did a remoteregistry and deleted the Landesk unique ID in both places, then ran a full scan, didn't help

 

Also all these computers have the same os (win 7 32bit), same model, as computers that are fine.

 

Any suggestions?

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lots of "SC****.tmp" files in my Ldscan folder

November 1, 2013, 7:05 am
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Hi team,

 

I have  lots of  "SC****.tmp"  files in my Ldscan folder, some going back quite sometime,

 

What are the tmp files doing there?

How did they get in there?

 

I've been looking and can't find anything about them

I think i need to delete them,but thought it would be wise to ask if anybody has come across these tmp file first

 

 

See JPG attached

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Random Printout From Serial Thermal Printer

January 12, 2015, 10:07 am
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We are trying to troubleshoot why several of our computers with "SNBC BTP-2002NP" thermal receipt printers randomly print out PJL commands.  The printers are connected to  POS computers that connect to a terminal server.  The printer is not installed it is just connected to the com 2 port.  The POS software runs from the terminal server and prints to the com 2 port.  When this happens it causes the application to freeze up on the RD Web Windows Terminal Server for the individuals session.  Does anyone know how LANDesk polls for printers to add them to inventory?  Would LANDesk send the following commands to the com port during inventory to determine information?

 

12345X@PJL

@PJL INFO ID
@PJL INQUIRE SERIALNUMBER

@PJL INFO PAGECOUNT

@PJL INQUIRE RESOLUTION

@PJL INFO STATUS

@PJL INFO SUPPLIES

@PJL INFO PRODINFO

@PJL INFO VARIABLES

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Duplicate computer entry in network view (with same Device ID, same Device name, same NIC Address)

November 9, 2017, 3:30 am
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We have installed new Core server with 2016.3U4 and we have migrated our clients, from 9.5 infrastructure, installing the new 2016.3U4 agent.

This is working quite fine, but in some cases we have duplicated entry in the network view (all devices). The inventory of the two objects\PCs is identical and also checking in the DB we can see only one entry for that computer name.

Also performing a Query to extract only the hostname of the duplicated PC, we receive two entry as result.

LANDesk is set to remove duplicate ID, but seems this is not the case or this duplication is not recognized as duplicate ID\Device.

A workaround is delete one of the two entry (and in this case also the other disappears) and wait a new inventory that will create only one correct entry.

Does someone know the possible cause of this? or a better workaround\solution?

 

Thank you in advance

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WMI Queries Manages Software List

December 7, 2017, 12:42 pm
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Trying to list all shares on our machines -

 

I have created the WMI Item under managed software list and its gathering the share name and path from Win32_Share

 

however its only populating the following share

 

Name - $ADMIN

 

Path c:\WIndows

 

So its def collecting the data and shows in my inventory but only the first share is being added its not collecting any other share info?

 

i think its something to do with the Key checkbox - we have data analytics too so any info an doing it with that as an alternative is welcome.

 

Thanks

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How to use Location Reporting feature

March 29, 2017, 11:00 am
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I am having a hard time finding documentation on how to use the Location Reporting feature.

The only documentation so far I have found is https://help.landesk.com/docs/help/en_US/LDMS/10.0/Windows/agent-h-inventory-settings.htm?Highlight=location reporting

 

In Agent Settings, under Inventory Settings, I have set Location Reporting to Allow with a Collection interval of 4 hours. My question is, how do I view the location data for the device that has this setting?  I am not seeing it in the device inventory.

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User accounts that have admin rights on a computer

February 1, 2010, 2:44 pm
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Is it possible to run a report in LDMS that will provide a list of users that have admin rights to that box.

 

Thanks.

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