We recently started using custom data forms in LANDesk 8.8 and it seemed to work ok at first. Lately we have found that if we fill out the custom data form and then send in a full inventory scan, the form data is usually not added to our database. (I say "usually" because when I run a query in LANDesk I can see that one computer added custom data as recently as yesterday, however many of the computers never seem to send the custom form data.)

The command we are using to force a full inventory scan on the clients is...

"C:\Program Files\LANDesk\LDClient\LDISCN32.EXE" /NTT=<LDMSCORE>:5007 /S=2305SRV2  /I=HTTP://<LDMSCORE>/ldlogon/ldappl3.ldz /NOUI /SYNCH

After running this command I can see that the "Last software scan date" has changed in LANDesk, and as far as I know allthe software and hardware inventory is updated accurately. When I check in the "..\LANDesk\LDClient" folder on the client computer I can see that LDCUSTOM.DAT is there, and if I open the file with Notepad I can read the custom form data that we entered.

What could be stopping those clients from entering the custom data in our database? Is there a log file on the server or on the client that I should be looking at?

I've read the past threads on this, what few there were, but was unable to locate an answer that worked.

When I attempt to query for IE versions, Utilizing the Custom Data, or the Product/Name functions, I get a jumbled response.  It brings back pretty much everything in the computer software inventory.

I need to be able to differiniate between IE 7 and IE 8 but can not get it to run correctly and bring back what i am asking it for.  I can get it to bring back 8 only. but not 7 and 8 nor, more perfably, everything but 8.

After establishing the quert to bring back the above, I would tack on it further statements that will bring it back for a particular subnet as well.  I've managed to do this for other programs, such as Lotus and Adobe, but IE isnt' performing the same... I must assume this is because it's imbedded into the OS correct?

Thanks for any help you can provide scripting the correct logic for this function. 

Hi folks - in response to the document posted here about MINISCAN and /send, does anyone have any additional information or reference about these switches?

" As of LDMS 8.7, we can send custom data with a miniscan for a Windows client.

The format for this scan is;

"c:\program files\landesk\ldclient\miniscan.exe" "/send=Custom Data - Logged On = Yes"

Where "/send=" is the switch to let miniscan.exe know to include the data that follows in the minscan file. It is important to include the quotes "/send" for the command to work.

The rest of the command line follows the rules for custom data. Remember, this is a snippet of information only, up to 255 characters. "

Thanks!

Is anyone else having problems with the Inventory Scanner incorrectly reporting LoginName on 64-bit Windows 7?  I think I figured out why this is happening, but when I checked this forum to see if anyone else reported the problem I can't find any posts.

It seems the Inventory Scanner is reporting the contents of

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\DefaultUserName

which isn't used by Windows 7/64.

I found some postings on the Internet which suggest using this regkey instead:

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\LastLoggedOnUser

I've opened a support case, but I'm still looking for confirmation that I'm right, so that this is treated as a bug.

Hi everyone,

I'm fresh to operating LANdesk and myself and others in our staff are really racking our brains about how to resolve this. So, being a total n00b, I'll try to explain this as best possible. And please be simple in response! (Anyone have a LANdesk for dummies?)

I'm trying to create a query to find computers that do not have a specific version of a program installed. I figured the simple answer is to just use "not exist" and the title/version of the program I'm looking for.But that doesn't seem to work like that. I can't effectively do a search of all previous versions, because the program can run the new version with or without the old version. We need to find what PC's do not have the program installed so we can make sure to get the program pushed out or get to it by foot.

Thanks!

I created a query to look for all machines with less than nnMB of RAM and customized the columns to include "Max Memory". I'm wondering if the max memory value is somehow obtained from the hardware itself or if LANDesk maintains a list of computer models and their memory capabilities.

The reason I ask is because it shows the max memory for the Dell Optiplex GX280, GX260 and GX270 as 1024MB which is incorrect, these machines can be upgraded to 2GB.

Please explain the Inventory process and how to troubleshoot it?

We were trying to use LanDesk 8.8 SP2 to query for Trend OfficeScan.  We were installing updates and wanted to know how many were left.

Well, my computer DEFINITELY has the new version, but the inventory doesn't find my computer.  The query is accurate, because it finds others with the same version.

I went and did a manual inventory on my machine, but it still doesn't show up in the query.

So now I am not trusting the inventory!

I have 666 in total machines, with over 100 (from what I can see) reporting incorrectly.

How do I find out what's wrong?

Thanks,

Scott.....

So, I suddenly started seeing this error on multiple workstations, and was wondering if anyone else has seen it?

This error occurs when I try and run an Inventory Scan manually (on the client), and a tell tell sign is that the Inventory is incomplete (nearly 95% incomplete).

I saw this article http://community.landesk.com/support/docs/DOC-6386, but doesn't really give reason on why the file would just vanish.  We don't use any Symantec products, so does anyone have any other ideas?

Thanks,

Chris

Hello all,

I know this has been discussed to some extent already, but what I am trying to do seems to vary a bit from what others have wanted. Here is a brief overview of what I am trying to do.

My overall objective is to collect a list of trusted sites that a given user has entered into their IE settings on their machines.

From what I can see, the registry keys reside under here.  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap\Domains

So, I originally tried the LDMS client. It is great if I simply wanted to read actual values from a given key. The problem with it is that IE seems to generate subkeys with data contained within. So under the "domains" key it contains another key for "msn.com" "google.com" etc. (examples)

I then figured I need something to enumerate the keys contained within the domain key to grab all the data. I cannot see a built in feature to do that in the LDMS_client or in LANDesk, so I wrote a script to do so.

I have my script set to grab this data and throw it into a .dat file to look like this:

Internet Explorer - Trusted Sites - msn.com
Internet Explorer - Trusted Sites - google.com

I modeled it after how the "findpst" script that I think I found on droppedpackets.org generates the data. When I run that, it creates a "email" sub category and data within from a dat file modeled like this:

Email - PST Files - Personal Folders(1) - File Location = c:\documents and settings\administrator\local settings\application data\microsoft\outlook\personal folders(1).pst

For some reason, when I run mine though, the inventory scanner comes up with an error "invalid data"

Here are my questions,

1. is there something I am missing with the above method to get this data entered into inventory?

2. Is there a better way that you guys might know of to accomplish this?

Thanks in advance for any help.

LANDesk Community,

What is a rollup core?  I have thouroughly searched the community site and the internet for a good description of the advantages of using a rollup core, but i can't find anything.  Can someone provide a good link to a whitepaper to describe what the benefit is?

Thanks,

JT

you at landesk as part of you product should gather uninstall GUID in inventoryand make that info available in a task interface to uninstall products as part of installs  or juts uninstall them and multiple “versions of them”

We just upgraded ot LDMS version 9.5.  In LDMS 9.0 I could find the version of IE on each machine querying Inventory, Custom Data, Internet Explorer.

Any idea how to query IE versions in 9.5?

LD 9.5 no SP1

As I look through my Console I keep seeing computers (small percentage) that have certain things missing for instance the model number, or windows version, provisioned column blank, etc and everything else is there.

When I look in inventory these items are missing from there.

1. In troubleshooting I deleted the test computer from the console then ran a full inventory scan, didn't help

2. went into \program files\landesk\ldclient\data and deleted the LDAPPL3.ini file and ran a full inventory scan, didn't help.

3. Did a remoteregistry and deleted the Landesk unique ID in both places, then ran a full scan, didn't help

Also all these computers have the same os (win 7 32bit), same model, as computers that are fine.

Any suggestions?

Hello,

I have such messages for about 8 / 10 times for one day.

I know it is a notification about the fact that the Delta scan has not been received correctly.

Can i do something to force only on some of these computers (i know which one are concerned) always a full scan to be done every day and not a Delta.

Thanks a lot.

Hello,

Not sure if I am missing something but when I create a query for Internet Explorer 9 I can't find an entry.  Also when I create one for IE8 I only get XP computers with IR installed.  I suspect this is because for 8, it's a core part of the Win 7 OS?

Any advice is appreciated.

Jonathan

I need some advice on how to add a couple of custom data fields.  I need to add custom fields from a previous database, and I need to add my own custom "Function" field.  I only have the Management Suite 9.6 sp 0.  No other addons like the Inventory or Analytics.

Custom Fields from Previous Database

I've been given from a previous inventory system a list of computer names, serial numbers, and custom fields.  I can match it all up using serial number as a key, but  I need to add the custom data fields.  These are department and cost center.  The list is for about 6,000 computers, most of which were manually collected.  Because of the effort involved in collecting the data, I need to get these into the database, even if they aren't used much.

Custom "Function" field

I also found with my last large deployment that I need to classify computers based on it's function.  A custom "Function" field.  It's a hospital, so some computers are in the OR and others run a TV screen of advertisements.  They have different deployment requirements then a secretary or patient room computer.  Actually the rule list became quite complicated.  That's fine, but all I had to categorize them is OU, subnet, name, model, and installed software.  With no ability to use another query in a query, or a temporary table, my queries became very complicated and slow.  A "function" field would help a lot if it gets close to 100% coverage.

I've got the custom field in the registry, and have inventory collecting it.  It works nice, but I won't get full coverage with it.  For example, I might not be allowed to write to a registry on some computers (ie Vendor owned that runs lab or surgery equipment).  I've tried deploying a .bat file, but didn't get 100% success, and I'm starting to think 100% of any deployment is unrealistic.

I've played around with thecustom forms.  That looks good.  It could help with future collection of department, cost center, computer function fields.  It could get some more coverage of the custom data if I have compliance from field support.

I've seen how I can manually add a field in the Inventory window for a specific computer. But wow that'd be slow.  We have 12,000 objects in our inventory.  Even if half are old, It'd take forever to do it that way.  Having to even do 100 would be a cause for beer at lunch, I mean at 5.

I've access to the Database and the thought of sql insert/update queries has crossed my mind.  But the database is big and would take some time to figure out.  I have a lot of other work to do so holding that off as a last resort.

Any advice would be appreciated.  I'd rather do this within the Console because I'm trying to avoid making this too difficult for someone else to step in and do.  But if this has to be done using some programming or outside manipulation of the database then its something I definitely consider since both are very important.  I'm functional in c#, powershell, and sql.  I have a database admin who should be a sql master and a couple guys who know a bit of VB who could potentially help.  Also I might be looking at it wrong, so if there is another process that can accomplish the division of computers besides the custom field that could work too.

Thanks

Have a problem, and have had for some time, some PC's 'disappear' from our list of devices.

The device ID is there (eg Computer name), can ping it etc, but all the other info is missing, eg Device Desc, Full Name etc, and when clicking on them to get their properties, its as if they have never had an inventory scan.

I noticed today that now my own PC has done this..... wierd.....

I have attached a screen shot on the console - you can see blank lines in the list of devices, and I have opened the properties for 2 machines:

Dev ID  = W0T is my own PC - missing info.

Dev ID = W0P is a PC next to me with full info.

Why does this happen? The info always used to be there.....I have many multiple missing devices now.

I'm beginning not to trust my device list, I have been asked to run a Software Compliance report, and I can see that PC's that definately have certain software installed are mssing from the Compliance report - which makes a mockery of the report - I can't trust it....

I have today set the 'keep inventory reports for' setting back to 0 - I had changed it to 7 at some point in the past, but I right clicked on my (W0T) pc and did a Inventory scan - which did run, as it battered my PC for 15mins, but still hasn't replaced the missing info in Device Manager.....in fact you can see the time it ran on the screenshot if you look closely at W0T. Why has'nt it replaced the missing info?

HELP.

Landesk 8.80.0.249 SP2 Console

PC's have 8.80.2.2 clients installed

Has anyone else seen the GatherProducts.exe process run at an average of 45-50% cpu utilization and/or take 25 minutes to run? The gatherproducts.exe log takes about 3 seconds to get to 'Initializing MSI DB', 25 minutes to get to 'Finished initializing MSI DB' and 15 seconds to complete. We are currently a new install of LFMS 9.0 SP3. Any insight is appreciated.

Hello.

Is it possible to add an entire registry key to the inventory instead of just a single value?

Example:

Today I have the following in my LdAppl3.ini file which is working:

;Some data to determine if a machine needs to be rebooted

KEY=HKLM, SYSTEM\CurrentControlSet\Control\Session Manager, PendingFileRenameOperations, Custom Data - Security Scan - Pending File Rename

But I'd also like to add the "VulscanReboot" information since it's my experience that the "PendingFileRenameOperations" is not as reliable in Windows Server 2008 as in 2003. My problem is that "VulscanReboot" is a key with dynamic values below that that are named after the patch that requieres a reboot so I don't relly know the name of that value.

I've tried to add the following, but none of them seems to work.

KEY=HKLM, SOFTWARE\LANDesk\ManagementSuite\WinClient\VulscanReboot, , Custom Data - Security Scan - VulscanReboot

KEY=HKLM, SOFTWARE\LANDesk\ManagementSuite\WinClient\VulscanReboot, ? , Custom Data - Security Scan - VulscanReboot

KEY=HKLM, SOFTWARE\LANDesk\ManagementSuite\WinClient\VulscanReboot, * , Custom Data - Security Scan - VulscanReboot

I'm using the /O parameter to save the inventory scan to a local file so I can see what it submits to the CORE, so it's not a matter of making the change available or allowing an unknown item because it's not even in the local file

Thanks in advance.

/Michael

Hi Guys,

I installed new 9.5 core server and now im trying to migrate clients from old 9.0 core server to it.

Im redeploying agents from new core server to all devices. So far everything worked like charm.

Now I found a device that I sucessfully deployed agent to but that device do not apear in all devices list.

Im able to connect to it using remote control.

I was also able to run manual security and inventory scan from the device. I saw that this device was communicating with right core during this scan but It didnt apear in the list.

(no error on client during scan)

I tired to completely remove - reinstall the agent but behaviour of this device is still the same.

Core server and the device are on the same network. All firewalls are dissabled.

Does anyone have an idea what might be the problem ?

Thanks