How to automatically purge old Devices
Hello, In Landesk 9, how do you set it to automatically purge old device records from the database. In the old days you use to go into services, but I can't seem to find it....although i am sure it is...
View ArticleLDISCN32.EXE Times Out On Clients
We're on LANDesk 9 SP2 and I seem to have a problem lately where Inventory Scans are timing out on Windows XP client computers. I'm getting an error in the Application log on affected clients... "Event...
View ArticleHow to get "out of control" clients back in LANDesk
I have recently taken over LANDesk at my new company and it's a mess and not set up properly. Many things were not set up properly but I've just upgraded to 9.5 and I am trying to find and fix all of...
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Service Tags not Merging
Hi,We recently set up our 9.5 Core with Data Analytics and with the help of LANDesk we were able to import our WASP inventory into LANDesk. The WASP inventory shows the service tags and the string used...
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Inventory information does not appear in queries
inventory information does not appear in queries. IE version added to the inventory, and must identify the machines that have the versions 8 and 9 of IE. But when running the query is there no...
View ArticleLDMS Technical Architecture Document
I'm looking for a technical whitepaper on the architecture of LDMS - specifically Inventory and SW Licensing.Our client wants to see an architecture document that details how the system works, so they...
View ArticleInventory server detected duplicate device id
Hello, I have the following error in my event log file. How do I fix these errors? Inventory server detected {DBDAF373-24EA-4330-9413-EA7A43939034} as a duplicated device ID. Thanks for any...
View ArticleScheduled scans of subnets stall after a week or two...
I have scheduled tasks to scan our subnets for new unmanaged devices. Over the last couple of months, I've noticed that even the schedule tasks look like they are working, the scans just don't seem to...
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Inconsistent Managed Device Inventory Field Data
At the moment, I'm running LDMS 9.5 managing two US locations. All machines in one of the locations are on our domain and there are 250 machines of the other location that are not on our domain...
View ArticleQuery for Internet Explorer 9
Hello, Not sure if I am missing something but when I create a query for Internet Explorer 9 I can't find an entry. Also when I create one for IE8 I only get XP computers with IR installed. I suspect...
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LDISCN32.exe
Hi Apologies for what might be a very simple question... I am having issues with a number of devices not updating in the inventory. I have tried running a manual run of of LDISCN32.exe with the...
View ArticleGatherProducts.exe High CPU Utilization and Run Time
Has anyone else seen the GatherProducts.exe process run at an average of 45-50% cpu utilization and/or take 25 minutes to run? The gatherproducts.exe log takes about 3 seconds to get to 'Initializing...
View ArticleInventory scan will not complete with Symantec Endpoint Protection 12 installed.
After completing our upgrade to LDMS 9.5 from 9.0 SP3 we are unable to successfully run LDISCN32.EXE with Symantec Endpoint Protection 12 installed on XP based machines, does not seem to be affecting...
View Articleamtscanner.exe runtime error during inventory scan
I am getting this error whenever the inventory scan runs, whether it is from a local client starting the scan, the login mini-scan or a scan request from the console I have temporarily re-named...
View ArticleHow can I create a query to show all client with 64 bit OS?
I want to create a inventory query to show all client with 64 bit OS, but I can not found any data in our inventory to tell whether the OS is 32 bit or 64 bit. Does anybody know how to do that? Thanks!
View ArticleCustom Scan of a HKCU registry key
Is it possible to scan a registry key in the HKCU key? I have followed the directions located here but have been unsuccessful. I have been able to scan for a key in the HKLM successfully but not the...
View ArticleFinding drive mappings
Has anyone got a decent, reliable method or script to detect all mapped drives? I have the crude version below that works but reporting from this data collection isn't the easiest. Since we're movng...
View ArticleAdd registry info via a custom script??
I'm trying to create a custom script to add a registry entry to the RunOnce key. The problem I'm having is the amount of quotes I require in order for it to run properly. No matter what combination of...
View ArticleSoftware inventory incomplete after upgrade to 9.5 SP1
After installing 9.5 SP1 and rolling a new agent out to all of our machines, we starting seeing an issue where our software inventories under the Add and Remove Programs inventory item was incomplete...
View ArticleMapped Drives
Hi All Is there a way of using LANDesk to find out what drives a user has mapped, and what the share name is? I did see one document that wanted me to change the ldappl3.template file with a load of...
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