I found the document http://community.landesk.com/support/docs/DOC-5763 on how to add a custom software to your inventory scan list. I created a new custom scan for an executable located in the LANDesk folder, and made it avaialable to all machines. I connected to a test machine that had the file I was looking for, and manually ran an Inventory scan. The Inventory scan returned that the appropriate file was present.
I have several hundred machines that also have the file. All of these machines reboot every night, so I figured that when the inventory scan ran when they logged on in the morning that the inventory scan would pick up the new custom software I added. However, 0 machines picked up the change. I then followed instructions on http://community.landesk.com/support/docs/DOC-2209 on how to force an inventory scan. I modified the inventoryscan script to force all the machines that I know have the file perform a force scan. All of the machines finished the forced scan, but they still are not reporting the software as being on the machines. I checked the file LDAPPL3.INI which was mentioned in the previous document on forcing an inventory scan and I found this line entry:
<I>,AC - SC - WK & LP - PROD - VER 1.11.EXE,34399138,LANDesk,LANDesk Advance Agent LP&WK,1.11
This is the file that I am looking for. I manually verified that the machines with the .exe that I am looking for have the LDAPPL3.INI that have the above line included, but none of the inventory scans are returning the file as there unless I perform a manual inventory scan on the machine.
Is there something that I am missing, or something else that I can try to get these machines to start reporting on this custom software?
Message was edited by: marlin15 for grammar