I just started running into a problem on our LANDesk 9.0 SP2 console (all current MCP patches)
The LANDsk Inventory Server service has crashed twice in the last 6 days and I am not able to restart the service without rebooting the LANDesk Console. I know the inventory server service used to crash frequently on our old 8.8 console but this is the first time that I've seen it crash on our 9.0 SP2 console and require the console to be rebooted.
Any suggestions on where I can look to troubleshoot this? Is the incoming scan causing it to crash or is it losing connection to the SQL server? Attached portions of ldiscn32.log and ldinv32.log
Windows Event Logs below..
Second Crash
Log Name: Application
Source: LANDesk Inventory Server
Date: 12/8/2011 7:56:03 PM
Event ID: 4100
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CORE
Description:
Database exception: CLDInvClass::Initialize : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LANDesk Inventory Server" />
<EventID Qualifiers="0">4100</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T00:56:03.000000000Z" />
<EventRecordID>159456</EventRecordID>
<Channel>Application</Channel>
<Computer>CORE</Computer>
<Security />
</System>
<EventData>
<Data>CLDInvClass::Initialize : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.</Data>
</EventData>
</Event>
Log Name: Application
Source: LANDesk Inventory Server
Date: 12/8/2011 7:53:23 PM
Event ID: 4100
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: TFTMVMLDSKCORE.tufts.ad.tufts.edu
Description:
Database exception: SCAB4E8.SCN, LDInv.dll
-2147467261
Invalid pointer
(null), Thread ID: 2584.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LANDesk Inventory Server" />
<EventID Qualifiers="0">4100</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T00:53:23.000000000Z" />
<EventRecordID>159453</EventRecordID>
<Channel>Application</Channel>
<Computer>TFTMVMLDSKCORE.tufts.ad.tufts.edu</Computer>
<Security />
</System>
<EventData>
<Data>SCAB4E8.SCN, LDInv.dll
-2147467261
Invalid pointer
(null), Thread ID: 2584</Data>
</EventData>
</Event>
First Crash
Log Name: Application
Source: LANDesk Inventory Server
Date: 12/3/2011 6:24:43 PM
Event ID: 4100
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CORE
Description:
Database exception: CLDInvClass::Initialize : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied..
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LANDesk Inventory Server" />
<EventID Qualifiers="0">4100</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-03T23:24:43.000000000Z" />
<EventRecordID>157364</EventRecordID>
<Channel>Application</Channel>
<Computer>CORE</Computer>
<Security />
</System>
<EventData>
<Data>CLDInvClass::Initialize : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.</Data>
</EventData>
</Event>